FREQUENTLY ASKED QUESTIONS
Detailed answers before you book.
Information about services, products, scheduling, photos, linens, pricing, and what to expect.
Request a QuoteDo you clean occupied homes?
No. Lemon Drop focuses on move-out cleaning for vacant or substantially empty homes and vacation rental turnovers. We do not provide recurring housekeeping for occupied residences.
Do you bring your own products and equipment?
Yes. We bring our standard products and equipment unless a property requires specific products or has special instructions.
Can I request fragrance-free or property-supplied products?
Possibly. Please share the request before booking so we can confirm whether it can be accommodated and whether the products are appropriate for the surfaces being cleaned.
Do you provide post-cleaning photos?
Yes. Photo documentation can be provided when requested. For recurring property-management or vacation-rental work, expectations for photos should be discussed in advance.
Can you restock guest supplies?
Yes, when supplies are available onsite and the property’s restocking instructions are clear.
Will you report damage or unusual conditions?
Yes. Visible damage, missing items, excessive mess, maintenance concerns, or unusual property conditions can be reported when noticed.
How is pricing determined?
Pricing is based on property size, condition, service type, travel, access, requested add-ons, deadlines, and special instructions. Heavily soiled properties or excessive debris require more time and may cost more.
Do you provide estimates without seeing the property?
Often, yes. Detailed information, current photos, square footage, bedroom and bathroom count, and an honest description of the condition help us provide more accurate pricing.
What areas do you serve?
Lemon Drop Services focuses on Whatcom County, Washington. Availability may vary depending on location and scheduling.
Are you insured?
Yes. Lemon Drop Services is fully insured.
Do you work with property managers and owners?
Yes. We work with property managers, landlords, rental owners, and owners managing homes remotely.
How far in advance should I book?
As early as possible. Vacation-rental turnovers and move-outs with fixed deadlines should be scheduled in advance, though last-minute availability may occasionally be possible.
What happens after I submit the form?
We review the property details and follow up to clarify the scope, availability, access, and pricing. Submitting the form does not automatically confirm the appointment.